Returns & Exchanges

At Arencia Global, we want you to be completely satisfied with your fresh beauty products. If you are not happy with your purchase, we offer easy returns and exchanges within 30 days of delivery for items in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at support@arencia.com with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship to Arencia

  Affix the provided shipping label to your package and drop it off at any authorized courier location; please retain your tracking receipt for reference.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects the items, your refund will be processed to the original payment method within 5-7 business days.